Effective Date: 14 August 2025

We respect and are committed to protecting your privacy. Publishing, selling, or renting any personal data or information to any third party, without your consent, is against our ethics.

This Privacy Policy describes the information we collect from you, how we use it, and how we protect it when you visit flairosa.in (“the Site”). By using this Site, you agree to this Privacy Policy. If you disagree, please do not use or access the Site.

1. Scope of This Policy

This Privacy Policy applies to all services under the domain and subdomains of this Site. It does not apply to websites maintained by other companies or organizations to which we may link. We are not responsible for the privacy practices of third parties. When you click on links to other sites, please review their privacy policies before submitting your information.

2. Privacy Guarantee

We do not sell or rent your personal information to third parties for marketing purposes. From time to time, we may share non-identifiable statistical data, such as the number of visitors or types of products purchased.

Only employees or service providers who need your information to perform their duties are allowed access. Any violation of our privacy policies by employees may result in disciplinary action, including termination and, if applicable, legal action.

3. Information We Collect

These are the details we may collect:
a) Personal details: Name, phone number, email, billing/shipping address.
b) Account details: Login credentials (securely stored).
c) Transaction details: Order history, purchased products, & payment method used.
d) Technical data: IP address, browser type, device information, usage patterns.
e) Interaction data: Enquiries, reviews, and feedback submitted.

We do not store your credit/debit card or banking information. Payments are processed securely via trusted third-party gateways.

4. How We Use Your Information

We use your information to:
a) Process and fulfill your orders.
b) Provide customer support.
c) Personalize your experience.
d) Send service updates and promotional communications (with opt-out option).
e) Improve our website performance and security.
f) Detect and prevent fraudulent or unauthorized activities.

5. Cookies & Tracking

We use cookies and similar technologies to improve your browsing experience.

Types of cookies:
a) Essential: Required for core website functions (e.g., shopping cart, checkout).
b) Functional: Remember your preferences and settings.
c) Analytics: Help us measure and improve performance.
d) Advertising: Deliver relevant ads based on your interests.

Most cookies are “session cookies” that expire when you close your browser. Some are “persistent cookies” that stay until deleted. You can disable non-essential cookies in your browser settings, but essential cookies are required for the Site to function properly.

Some cookies may be placed by trusted third parties (e.g., analytics, payment processors, advertising partners).

6. Sharing of Information

We may share your information with:
a) Payment processing companies.
b) Delivery and logistics partners.
c) Analytics and marketing service providers (for service improvement, not resale).

These partners are bound by agreements to protect your data and use it only for the purpose instructed by us. We may also disclose information if required by law or during a business transfer, such as a merger or acquisition.

We share your personal information only with trusted third-party service providers who assist us in operating our business and delivering your orders. This includes our payment gateway partner Cashfree Payments India Private Limited, our eCommerce platform provider Shopify Inc., logistics and courier partners for order delivery, and marketing or analytics tools that help us improve our website. All such partners are contractually bound to use your information only for the intended purpose and to keep it secure.

7. International Data Transfer

Your data may be stored or processed in India or in other countries where Flairosa or its affiliates operate. We take measures to ensure your information is protected according to applicable laws.

8. Communication Preferences

We may contact you by email, SMS, or phone regarding orders, service updates, or promotional offers. You can unsubscribe from marketing communications at any time by using the link provided in our emails or by contacting us.

9. Security Measures

We implement physical, electronic, and managerial safeguards to protect your data.
You are responsible for keeping your account credentials secure. If you suspect unauthorized access, please change your password immediately and inform us.

10. Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age. If we find that such information has been collected, it will be deleted promptly.

11. Policy Updates

We may update this Privacy Policy periodically. The updated version will be posted here with a new “Effective Date.” For significant changes, we may also notify you by email.

12. Contact Us

If you have any questions, concerns, or requests related to your personal information, please contact us:

📧 Email: info@flairosa.in
🌐 Website: www.flairosa.in
📱 WhatsApp: +91 9211 079 14